You can change the name of a caller in a few ways.

Changing a Name During a Call

To change the caller name during the call, hover over that person's name and click the edit icon. Then highlight the name and add whatever you want.

If that caller is actually you, let Jog.ai know know by clicking "(you?)

Changing a Name After a Call

To change a name after a call has been processed, go to the conversation and click the name anywhere in the transcript. Changing the name here will update all the names across this transcript and Jog will remember to associate that name with that phone number in the future. 

Did this answer your question?